FAQ
Frequently Asked Questions
Get answers to common questions about our services and discover how Last Word can turn a frustrating charge into a quick refund.
Why Choose Last Word?
80%
Success rate in resolving complaints
₹500
Average refund per resolved case
24/7
Support via email and phone
50+
Partnered telecom & banking firms
How It Works – 3 Simple Steps
1
Tell Us Your Issue
Share the bill, screenshot or order details through email. Our expert advocates review the information and confirm eligibility within an hour.
2
We File & Follow Up
Our team drafts a formal complaint, files it with the service provider, and monitors progress using our escalation network.
3
Resolution Guaranteed
If the provider agrees, we secure the refund or correction for you. Most cases are settled within 7‑10 business days.
Questions
We have answers to your most common concerns. Click each question to expand the response.
What is the process for filing a complaint?
First, email us the relevant documents—bills, screenshots, or transaction IDs—at [email protected]. Our team acknowledges receipt within 30 minutes, verifies the details, and then files a formal complaint on your behalf. We keep you updated at each stage and intervene with escalation if the provider delays.
How long does it take to get a refund?
Most telecom and banking disputes are resolved within 7‑10 business days after the complaint is filed. For more complex cases, such as utility billing errors, the timeline can extend to 2‑3 weeks, but we continue to push for a speedy resolution.
Is there any cost for using Last Word?
We operate on a success‑based model. If we secure a refund or correction, we charge a modest 10% of the amount recovered. There are no upfront fees, and you only pay when you win.
Can I track the status of my complaint?
Yes. After filing, you receive a unique reference ID. Simply email us with that ID, and we’ll send you a real‑time update. All communications are logged for full transparency.
Do you handle complaints for e‑commerce orders?
Absolutely. Whether it’s a wrong charge on an online marketplace, a delayed delivery, or a defective product, our expert advocates work with the retailer’s grievance team to get you a refund or replacement.
Get In Touch
Have a specific question or need personalized support? Reach out to our expert advocates today.