About Us
Our Story
Last Word was founded by Vivaan Reddy with a vision to make consumer complaint resolution easy and accessible.
Why Choose Last Word?
85%
Complaints Resolved
₹500
Average Refund per Case
24 hrs
Response Time for New Complaints
10+
Partner Banks & Telecoms
How It Works – 3 Simple Steps
1
Tell Us Your Issue
Fill a brief online form or drop us an email. We capture every detail – from the service provider to the exact grievance – so you don’t have to repeat yourself.
2
We Escalate for You
Our experts use deep knowledge of Indian consumer rights and direct contacts with banks, telecoms, and e‑commerce platforms to push your complaint forward.
3
Resolution & Refund
You receive a clear outcome – a refund, a service credit, or a formal apology – and we keep you posted until the issue is fully closed.
Meet the Team
Our team is passionate about helping consumers get the resolution they deserve.
Vivaan Reddy
Founder & Chief Escalation Officer
Vivaan spent a decade navigating banking disputes and telecom grievances across India. He built Last Word to turn the maze of consumer rights into a single, confident voice that gets results.
What Our Customers Say
“I was stuck with a ₹2,000 overcharge on my broadband bill. Last Word escalated it, and I got a ₹1,800 refund in three days. Their knowledge of Indian consumer law is impressive.”
“My credit‑card dispute dragged on for weeks. The team at Last Word took over, and the bank approved a ₹5,500 refund. I finally felt my rights were asserted.”
Frequently Asked Questions
How long does it take to get a response?
We aim to acknowledge every new complaint within 24 hours. Most cases move forward within the first three business days.
Do I need to provide legal documents?
We only ask for the documents that your service provider requires – bills, screenshots, or order confirmations. Our team helps you gather everything.
What if my complaint isn’t resolved?
Our success rate is 85%, but if we can’t secure a resolution, we provide a clear next‑step plan, including legal advice referrals.
Get In Touch
Partnered with 10 major Indian banks & telecoms